Política de envío

SHIPPING POLICY

Processing time. Orders are processed within 1–3 business days after payment. Orders are usually sent for processing within a few hours of being placed, so if you need to change anything, contact us at support@getbrowvana.com as soon as possible.

Delivery time. After dispatch, most orders arrive within 7–15 business days depending on your location. Some destinations may take up to 25 business days. During viral demand or peak periods, times may run slightly longer. We offer free standard shipping worldwide.

Tracking. You'll receive a tracking number by email once your order ships. Please allow a few days for the first tracking scan to appear after dispatch — a quiet tracking page in the first week is normal and does not mean there is a problem with your order.

Collection points. In some countries, if you are not at home your carrier may leave your parcel at a local collection point, locker or post office rather than attempting redelivery. Please check for a notification card or SMS and collect your parcel promptly, as parcels are only held for a limited time before being returned to sender.

Customs and duties. International orders may be subject to import taxes, customs duties or handling fees set by your country. These are the customer's responsibility and are not included in our prices. Some countries require a tax or identification number before a parcel can be released; if we request this from you, your order cannot be delivered until it is provided.

Address accuracy. Please double-check your shipping address at checkout, including any apartment, unit or suite number. We are unable to deliver to PO Boxes — our delivery partners are private couriers and cannot access post office boxes; please provide a street address. If your order hasn't shipped yet, contact us quickly at support@getbrowvana.com and we'll update the address for you. If an order is returned because the address provided was incomplete or incorrect, we may offer to resend it after the additional shipping cost has been paid.

Packaging. Browvana products are produced and dispatched by our manufacturing partner. Your kit may arrive in the manufacturer's own outer packaging, which may display the manufacturer's branding rather than the Browvana name. This is the correct, genuine Browvana product — the packaging simply reflects how it is produced, and helps us keep our prices accessible.

Digital items. Your free Brow Guide eBook is delivered by email shortly after purchase and is separate from your physical order, which ships separately.

Order not arrived? If your order has not arrived within the estimated delivery window, email support@getbrowvana.com and we'll investigate with the carrier right away. Depending on the outcome, we may provide an updated delivery estimate, send a replacement, or issue a refund where appropriate.

Questions? We're here for you: support@getbrowvana.com — we reply within 24 hours.